Refund policy

Refund and Exchange Policy
We generally do not offer returns, exchanges, or refunds. However, in the following cases, please contact us within 14 days of receiving your order:

  • If damage was caused due to defective packaging on our part.
  • If you received an item different from the one you ordered.

Procedure:
For any inquiries, please email us at [lesapaisantes.japon@gmail.com] with:

  1. A detailed description of the issue.
  2. Clear photos showing the damage or the incorrect item received.

Once your request has been approved, we will guide you through the necessary steps to return or exchange the item. Please note that return costs may be covered by us in these specific cases.